http://www.consumerdirect.gov.uk/after_you_buy/making-complaint/
Making a complaint
Use the guidelines in this section if you need to make a complaint about poor service or faulty goods, or threaten court action if nothing has been done about your original complaint. Our template letters will help you to include all the important details if you are making a written complaint.
http://www.complain.com/
Have a valid complaint against a company or product?
File a complaint now and get some answers!
http://www.direct.gov.uk/en/Diol1/DoItOnline/DG_4018045
How to use this service
The Consumer Direct website offers a wide range of advice and information for consumers, from product warranties and counterfeit goods to false advertising.
You can also find out what to look out for to avoid unfair trading along with details of which organisation to complain to.
The site also offers a telephone helpline if you want further guidance.
Great Britain and Northern Ireland only.
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